{"componentChunkName":"component---src-templates-career-detail-js","path":"/careers/openings/partnership-operations-executive-701237","result":{"data":{"recruiterboxOpening":{"slug":"partnership-operations-executive-701237","rawID":701237,"title":"Partnership Operations Executive","team":"Operations","state":"Published","created_date":1783332077,"position_type":"Full Time","description":"<p dir=\"ltr\">Trusting Social is an AI Fintech company building one of Vietnam&apos;s largest mass-market credit card platforms in partnership with leading banks and retail ecosystems. We have assessed over 1 billion consumers across 4 countries, combining pioneering AI with large alternative data sources to deliver financial access at an unprecedented scale &#x2014; with a strict commitment to consumer data privacy and rights.</p>\n<p dir=\"ltr\">We&apos;re aiming to deliver 100 million credit lines in emerging markets. To get there, we need an operational backbone that is as precise, fast, and automated as our AI.</p>\n<h2 dir=\"ltr\" id=\"how-youll-make-an-impact\">How You&apos;ll Make an Impact<a href=\"#how-youll-make-an-impact\" name=\"how-youll-make-an-impact\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"how-youll-make-an-impact\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<p dir=\"ltr\">This role sits at the intersection of Product, Engineering, Sales, and real-world execution. You will own the day-to-day health of our onboarding, payment, merchant, and sales-incentive flows &#x2014; and then systematically automate the manual work out of them.</p>\n<p dir=\"ltr\">An Operations or Sales-Ops professional who codes lightly (SQL + automation tools), or a data/automation analyst who understands financial and partnership operations. You don&apos;t need to master everything on day one. You will start by owning critical operational and sales-ops flows, then progressively move upstream into process design, automation, and product decision-making.</p>\n<h2 dir=\"ltr\" id=\"what-youll-do\">What You&apos;ll Do<a href=\"#what-youll-do\" name=\"what-youll-do\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"what-youll-do\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<p dir=\"ltr\">Operational Reliability &amp; Execution</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Own the day-to-day health of EVO merchant/POS activation and payment, voucher, and transaction flows.</li>\n<li dir=\"ltr\" role=\"presentation\">Monitor key metrics (onboarding success rate, completion TAT, transaction success rate) and proactively detect anomalies.</li>\n<li dir=\"ltr\" role=\"presentation\">Triage and resolve incidents &#x2014; failed transactions, data mismatches, system errors, partner and customer issues &#x2014; driving each to root cause.</li>\n<li dir=\"ltr\" role=\"presentation\">Coordinate with Product, Customer Support, Sales, and Bank/Merchant partners to resolve issues within agreed SLAs.</li>\n</ul>\n<p dir=\"ltr\">Merchant &amp; Partner Onboarding</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Standardize the merchant/partner onboarding process with a clear RACI model covering POS activation.</li>\n<li dir=\"ltr\" role=\"presentation\">Drive POS merchant onboarding toward &#x2264;1 business day end-to-end, removing manual coordination steps.</li>\n<li dir=\"ltr\" role=\"presentation\">Implement AI-assisted onboarding: OCR document extraction and automated e-contract workflows (we&apos;ll train you on these tools).</li>\n<li dir=\"ltr\" role=\"presentation\">Validate every onboarding setup through controlled checks before go-live.</li>\n</ul>\n<p dir=\"ltr\">Sales Operations &#x2014; Tracking, Incentive &amp; Commission</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Build and maintain sales-performance dashboards across the funnel at daily, weekly, and monthly cadence &#x2014; auto-aggregated and distributed to leadership.</li>\n<li dir=\"ltr\" role=\"presentation\">Design and calculate Sales Incentive Plans (SIP): monthly/quarterly commissions and bonuses for the sales force &#x2014; accurate and on time.</li>\n<li dir=\"ltr\" role=\"presentation\">Manage partner/affiliate commissions and trade-promotion programs (campaigns and contests).</li>\n<li dir=\"ltr\" role=\"presentation\">Safeguard sales-data integrity; act as the bridge between Sales and the Data/Tech/Supporting teams.</li>\n<li dir=\"ltr\" role=\"presentation\">Track sales force activity status: onboard, offboard, daily reports, timesheets, and codes.</li>\n</ul>\n<p dir=\"ltr\">Process Improvement, Optimization &amp; Automation</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Map and analyze current processes to remove inefficiencies; deliver root-cause fixes, not one-off resolutions.</li>\n<li dir=\"ltr\" role=\"presentation\">Develop and maintain SOPs, guidelines, templates, and documentation for consistent, error-reducing execution.</li>\n<li dir=\"ltr\" role=\"presentation\">Build automation for recurring operational work: report generation, partner proposal generation, contract-template generation, sales-scheme generation, commission/incentive reconciliation, and status auto-updates.</li>\n<li dir=\"ltr\" role=\"presentation\">Use SQL, Sheets, and low-code automation tools to reduce manual workload and shift routine cross-team tasks to auto-triggered workflows.</li>\n<li dir=\"ltr\" role=\"presentation\">Apply the DDSA discipline &#x2014; Delete, Delegate, Simplify, Automate &#x2014; to every workflow you own.</li>\n</ul>\n<p dir=\"ltr\">Data, Dashboards &amp; Operational Intelligence</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Build and maintain operational dashboards for KPIs, offers/campaigns, and partner SLAs.</li>\n<li dir=\"ltr\" role=\"presentation\">Integrate operational data into the central CMS so any team member can query status without manual data pulls.</li>\n<li dir=\"ltr\" role=\"presentation\">Deliver automated, near-real-time digests to Ops and leadership.</li>\n</ul>\n<p dir=\"ltr\">Feedback Loop to Product &amp; Launch Readiness</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Act as the voice of operations in product discussions; translate on-the-ground issues into clear product requirements.</li>\n<li dir=\"ltr\" role=\"presentation\">Build a zero-touch automated workflow before each product/partner launch &#x2014; no manual workarounds at go-live.</li>\n<li dir=\"ltr\" role=\"presentation\">Ensure that partner onboarding interactions are traceable and auditable within SLA commitments.</li>\n<li dir=\"ltr\" role=\"presentation\">Over time, take ownership of small product/operations initiatives as part of your growth path.</li>\n</ul>\n<h2 dir=\"ltr\" id=\"what-were-looking-for\">What We&apos;re Looking For<a href=\"#what-were-looking-for\" name=\"what-were-looking-for\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"what-were-looking-for\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<p>Must-Have</p>\n<ul>\n<li>3+ years in Operations, Sales Ops, Business Ops, or Data Ops &#x2014; in Fintech, Banking, Consumer Finance, E-commerce, or any environment with transaction, partner, or campaign operations.</li>\n<li>SQL &#x2014; required. We will test this in screening. Comfort writing queries to pull, join, and analyze operational data is non-negotiable.</li>\n<li>Advanced Excel / Google Sheets: complex formulas, Pivot Tables, data validation, and query functions.</li>\n<li>Strong analytical and problem-solving skills: comfortable working with operational data, reconciling discrepancies, and driving issues to closure.</li>\n<li>Automation mindset with hands-on experience using any low-code or scripting tool &#x2014; n8n, Make, Zapier, Power Automate, Google Apps Script, or equivalent. If you haven&apos;t used these specific tools but can demonstrate you learn new tools quickly, that works too.</li>\n<li>AI readiness: you use AI tools daily, can craft effective prompts, and critically evaluate outputs to improve your own productivity.</li>\n<li>Strong communication and stakeholder-management skills; able to explain complex calculations simply to Sales and partner teams.</li>\n<li>Strong organizational skills; able to manage multiple parallel tasks against deadlines and SLAs.</li>\n<li>Bachelor&apos;s degree in Business, Finance, Statistics, Engineering, or a related field (or equivalent experience). Vietnamese required.</li>\n</ul>\n<p dir=\"ltr\">Strong Advantage (Nice-to-Have &#x2014; not a filter)</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Banking, consumer finance, or insurance background with experience in complex commission or incentive structures.</li>\n<li dir=\"ltr\" role=\"presentation\">Data visualization with PowerBI or Tableau.</li>\n<li dir=\"ltr\" role=\"presentation\">Ability to start immediately.</li>\n</ul>\n<p dir=\"ltr\"><span style=\"font-size: 15px;\">What We Offer</span></p>\n<p dir=\"ltr\">Join our vibrant team and enjoy:</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Opportunity to work and learn from one of the best and brightest technology teams in Vietnam</li>\n<li dir=\"ltr\" role=\"presentation\">Be part of a winning team with exponential growth regionally, experience recruiting world-class talents</li>\n<li dir=\"ltr\" role=\"presentation\">Competitive compensation package, including 13th-month salary and performance bonuses</li>\n<li dir=\"ltr\" role=\"presentation\">Comprehensive health care coverage for you and your dependents</li>\n<li dir=\"ltr\" role=\"presentation\">Generous leave policies, including annual leave, sick leave, and flexible work hours</li>\n<li dir=\"ltr\" role=\"presentation\">Convenient central district 1 office location, next to a future metro station</li>\n<li dir=\"ltr\" role=\"presentation\">Onsite lunch with multiple options, including vegetarian</li>\n<li dir=\"ltr\" role=\"presentation\">Grab for work allowance and fully equipped workstations</li>\n<li dir=\"ltr\" role=\"presentation\">Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday</li>\n<li dir=\"ltr\" role=\"presentation\">Unlimited free coffee, tea, snacks, and fruit to keep you energized</li>\n<li dir=\"ltr\" role=\"presentation\">An opportunity to make a social impact by helping to democratize credit access in emerging markets</li>\n</ul>\n<p dir=\"ltr\">At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what&apos;s right, what&apos;s best, and what&apos;s innovative. If you&apos;re smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.</p>\n<p dir=\"ltr\">Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&amp;t=29s</p>","descriptionTOC":"<ul class=\"nav sidenav\"><li><a href=\"#how-youll-make-an-impact\">How You&apos;ll Make an Impact</a></li>\n<li><a href=\"#what-youll-do\">What You&apos;ll Do</a></li>\n<li><a href=\"#what-were-looking-for\">What We&apos;re Looking For</a></li></ul>","is_remote_allowed":false,"location":{"city":"Ho Chi Minh City","state":"Ho Chi Minh","country":"Vietnam"},"hosted_url":"https://trustingsocial.hire.trakstar.com/jobs/fk0z7kf/"}},"pageContext":{"isCreatedByStatefulCreatePages":false,"slug":"partnership-operations-executive-701237","id":701237}}}